Returns & Refunds
Serious Sport Online Guarantee & Returns Policy
At Serious Sport we like to offer you complete peace of mind when purchasing goods from us.
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if for any reason you are not satisfied with the goods we have provided you, we offer a 14-day period where you are entitled to a complete money-back guarantee or an exchange of item, providing the goods are returned to us with the original packaging and that they are in the same conditions as received by you. We are unable to exchange or refund individually personalised items or sublimated items unless they are faulty. Any further postage costs incurred returning the items to us are to be met by yourself. We aim to deal with all returns within 10 working days.
Unfortunately, we cannot replace or refund any items that have been personalised with names, numbers or initials. Please ensure you have selected the correct size when adding personalisation.
Unfortunately, we are unable to replace or refund any items that have been sublimated as they are bespoke made for each customer. Please ensure you order the correct size.
End-of-Line & Clearance Items
Unfortunately, we are unable to replace or refund any end-of-line or clearance items. Please ensure you order the correct size.
Should you feel that you have received faulty goods, we will once again refund your money or offer you an alternative product upon inspection of the item. We reserve the right to seek the opinion of the manufacturer if it isn’t a Serious Sport manufactured item. Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear.
This does not affect your statutory rights.
When returning goods please include the following:
• A copy of your original receipt
• The order number
• The original packaging
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned
In order that we can deal swiftly with your returned goods may we ask that you send your items to:
Serious Sport Returns Department
Dummer Cricket Centre